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service > global customer support: RTS - Global Customer Support.RTS has implemented a three level support service
using full expertise from different staff members of our group. An
efficient call system as well as remote connections to all clients
ensure high quality functional and technical support helpdesks.
RTS offers 24-hour support coverage!
Helpdesks are available in Amsterdam, Chicago,
Frankfurt, London, New York, Paris, Singapore, Stockholm and Sydney.
Customer Support Levels 
1st Level Support
First Level Support is available in every local office and handles all
initial support requirements from RTS clients. Every RTS local office
has a functional and a technical support department. They are
the client's initial contact and the staff speak the local language
and English.
2nd Level SupportThe central support desk is located at our headquarters in Frankfurt, Germany, and comprises both financial market and technical experts.
3rd Level Support
This level is dedicated to complex problems that are solved by our development team,
who have an excellent knowledge of the financial markets and are technical experts.
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